1. Warranty Scope and Coverage Period

1. Warranty Scope: This warranty covers defects in materials or workmanship of the Product's core components during normal use, including but not limited to:
   1. Optical components (lenses, lens holders) with non-human-induced damage such as peeling, cracking, or optical performance degradation;
   2. Electronic components (main board, sensor, battery, display screen) with functional failures caused by manufacturing defects;
   3. Firmware and system malfunctions that cannot be resolved through official OTA upgrades;
   4. Structural components (frame, hinge) with non-human-induced deformation or breakage.
2. Coverage Period:
   1. For customers in the European Union: In line with the EU Right to Repair (R2R) Directive and relevant national laws, the warranty period is 2 years from the date of purchase. After repair, the warranty period for the repaired part is automatically extended by 1 year;
   2. For customers in the territory of China: In line with the "Product Quality Law of the People's Republic of China" and relevant regulations, the warranty period is 1 year from the date of purchase. For easily worn parts (such as nose pads, screws), we provide free replacement service within 6 months from the date of purchase;
   3. The warranty period for refurbished or replacement parts/products provided by us shall be the remaining period of the original product's warranty or 90 days from the date of replacement, whichever is longer.

2. Warranty Conditions

1. The Customer shall provide valid proof of purchase (such as a purchase invoice, order record) and the Product's unique serial number when applying for warranty service;
2. The Product shall be used in accordance with the "User Manual" and under normal use conditions. No unauthorized modification, disassembly, or repair of the Product has been performed;
3. The defect or failure of the Product is not caused by human factors (such as collision, falling, extrusion, water ingress, improper operation) or force majeure (such as natural disasters, fire, power surges);
4. The Product has not been used for commercial purposes beyond the scope of personal or household use (unless otherwise agreed in a separate commercial warranty contract);
5. For minor customers under the age of 16 (in line with GDPR Article 8), the warranty application shall be completed by their parents or legal guardians, who shall provide relevant identity verification materials as required.

3. Warranty Exclusions (Non-Covered Situations)

1. Damage caused by improper use, storage, or maintenance not in accordance with the User Manual;
2. Damage caused by unauthorized disassembly, modification, or repair of the Product by the Customer or a third party not authorized by us;
3. Damage caused by accidents, collisions, falls, extrusion, water ingress, corrosion, or man-made damage;
4. Normal wear and tear of the Product (such as slight scratches on the frame, reduced battery capacity due to long-term use within a reasonable range);
5. Damage caused by force majeure such as natural disasters, fires, earthquakes, floods, or power supply abnormalities;
6. Products with altered, forged, or unrecognizable serial numbers;
7. Defects or damages caused by using non-original accessories or third-party software that is not authorized by us;
8. Problems arising from the Customer's failure to update the Product's firmware through official OTA channels in a timely manner, which can be resolved by updating;
9. Losses caused by data loss during the warranty repair process (the Customer shall back up data in advance; we will not be liable for data loss unless it is caused by our intentional or gross negligence).

4. Warranty Service Process

1. Application for Service: The Customer may apply for warranty service through the following channels:
   1. In-APP application: Enter Deeplum APP - Settings - After-sales Service - Warranty Application, and fill in the relevant information as required;
   2. Official customer service: Contact us through the official email, customer service phone, or other designated channels, and provide the proof of purchase, product serial number, and detailed description of the defect;
   3. For customers in the European Union, you may also inquire about and apply for repair services through the official online repair platform designated by us in accordance with the EU R2R Directive.
2. Inspection and Confirmation: We will complete the preliminary verification of the Customer's application within 3 working days. If necessary, we may require the Customer to send the Product to the designated repair center for professional inspection. The inspection result will be fed back to the Customer in writing or through the APP;
3. Repair or Replacement:
   1. If the defect is within the warranty scope, we will choose to repair the defective part, replace the defective part with a new or refurbished original part, or replace the entire Product according to the severity of the defect;
   2. We will complete the repair or replacement within 15 working days after receiving the Product (excluding transportation time). If the repair is delayed due to special circumstances such as lack of accessories, we will notify the Customer in advance and explain the expected time;
   3. For customers in the European Union, during the product repair period, you may apply to us for a temporary replacement device in accordance with the EU R2R Directive (subject to stock availability).
4. Return of Product: After the repair or replacement is completed, we will send the repaired Product or new Product to the Customer through a designated logistics channel, and the transportation cost will be borne by us (consistent with the DEEPLUM Shipping and Return Terms);
5. Information Feedback: We will provide the Customer with a standardized repair information form, specifying the repair process, replaced parts, and the extended warranty period of the repaired part.

5. Cross-Border Compliance and Special Provisions

1. For customers in the European Union:
   1. We will provide repair services for the Product even after the warranty period expires, and will supply repair accessories and tools at reasonable prices. We will not use hardware or software technical means to hinder independent repair shops from repairing the Product;
   2. The cross-border transmission of product repair data (such as serial number, fault information) will comply with the GDPR requirements, and be implemented through compliant mechanisms such as Standard Contractual Clauses (SCCs);
   3. If you have objections to the warranty service, you may complain to the relevant regulatory authorities of the EU member state where you are located in accordance with the law (dispute resolution details refer to the DEEPLUM Shipping and Return Terms).
2. For customers in the territory of China:
   1. The warranty service complies with the "Product Quality Law of the People's Republic of China", "Consumer Rights and Interests Protection Law of the People's Republic of China" and other relevant regulations. The statutory rights of the Customer shall not be excluded or limited by these Terms;
   2. If the Product has quality problems that cannot be repaired within the warranty period, you may require us to replace the Product, return the goods, or make compensation in accordance with the statutory provisions (specific return/refund process refers to the DEEPLUM Shipping and Return Terms).

6. Warranty Limitations and Liability Exclusions

1. Our liability under this warranty is limited to repairing or replacing the defective Product or parts, and we shall not be liable for any indirect losses caused by the defect of the Product (consistent with the liability limitation provisions in the DEEPLUM Shipping and Return Terms), including but not limited to loss of profits, loss of business opportunities, data loss, or loss caused by the inability to use the Product;
2. This warranty does not cover any third-party software, services, or accessories used in conjunction with the Product. For problems related to third-party products, you shall contact the corresponding third party for solutions;
3. If the defect of the Product is caused by the Customer's violation of these Terms or improper use, we may charge reasonable repair fees (including parts fees and labor fees) according to the actual situation;
4. We shall not be liable for any failure to perform the warranty obligation due to force majeure, and will notify the Customer in a timely manner after the force majeure event occurs (consistent with the DEEPLUM Shipping and Return Terms).

7. Other Provisions

1. If you purchase an extended warranty service for the Product through official channels, the terms of the extended warranty shall prevail for the part beyond the basic warranty period;
2. We reserve the right to modify these Terms in accordance with changes in laws and regulations or product upgrades. The modified Terms will be announced through official channels such as the APP or the official website. If you continue to use the Product or apply for warranty service after the announcement, you shall be deemed to have agreed to the modified Terms;
3. Matters not covered by these Terms shall be handled in accordance with the applicable laws and regulations of the region where the Customer is located and theDEEPLUM Shipping and Return Terms;
4. Any dispute arising from this warranty shall first be resolved through friendly negotiation between the two parties; for details of subsequent dispute resolution, refer to the DEEPLUM Shipping and Return Terms.